Helpdesk Support services

In the era of digital and mobile, the Helpdesk function has the challenge of becoming more nimble and more proactive in its support activities. AFL provides 24×7, SLA based centralized helpdesk services, which is the nodal point between service providers and end-users.

Our service components for the IT service desk includes:

  • User Experience Support: End-user support for business application support and IT infrastructure support.
  • Customer Experience Management includes internal application support, Customer escalation support and Ticket life-cycle support. We also provide customer reputation management support and product support services (L1 and L2)

This support services are extended to heterogeneous technology and platforms – across the globe.