Overview

Given the demands of a modern enterprise to optimize costs, while consistently ensuring high levels of customer satisfaction is increasing pressure on various customer-facing operations and functions within the organization. This is where AFL’s strength in being a total IT service provider with a global spread and years of operating in the Indian and Middle eastern markets; brings value to your customer facing operations – be it helpdesk support service or complete warranty management outsourcing or any other business process outsourcing.

With offices in more than 50 locations, scalable & skilled manpower, and more than two decades of delivering customer-centric services and solutions, AFL is an ideal partner to increase customer satisfaction – consistently and across the board.

AFL’s investment in people, process and technology products (our own customizable IP frameworks, developed over time for specific business processes) ensures that post-sales, customer relationship management and warranty support is seamless and integrated with your existing processes.