Today, consumers are constantly on the move and use different channels to compare and buy products & services online. They expect that retailers must provide fast, consistent and seamless interactions – in stores, online and via mobile devices.
AFL helps retailers transform their businesses through technology, for making it more customer-focused and improving the customer experience in addition to improving operational efficiencies. Our solutions address the entire spectrum of activities – from product listing, order fulfillment, to collaboration between stores and supply chain partners.
Our services to retailers include:
- Digital Services:
- Store Portal Management: Improve collaboration, track inventory, and enable promotions management within and across stores.
- Omni-Channel Commerce: Enable the entire purchase cycle across multiple channels.
- Multi-Channel Customer Engagement: Leverage social media and device integration to ensure higher and faster reach.
- Integrated Customer Insights:
Analytics: Leverage analytics and big data to harness transactional data for higher customer engagement.
- Application Development and Support:
We work with you to understand your business and devise customized solutions for greater ROI and support for your long-term business objectives.
- Infrastructure Management:
Driving business performance with a wholistic approach to Infrastructure management to tackle IT challenges and escalating support costs.