Retail

Today, consumers are constantly on the move and use different channels to compare and buy products & services online. They expect that retailers must provide fast, consistent and seamless interactions – in stores, online and via mobile devices.

AFL helps retailers transform their businesses through technology, for making it more customer-focused and improving the customer experience in addition to improving operational efficiencies. Our solutions address the entire spectrum of activities – from product listing, order fulfillment, to collaboration between stores and supply chain partners.

Our services to retailers include:

  • Digital Services:
    • Store Portal Management: Improve collaboration, track inventory, and enable promotions management within and across stores.
    • Omni-Channel Commerce: Enable the entire purchase cycle across multiple channels.
    • Multi-Channel Customer Engagement: Leverage social media and device integration to ensure higher and faster reach.
  • Integrated Customer Insights:
    Analytics: Leverage analytics and big data to harness transactional data for higher customer engagement.
  • Application Development and Support:
    We work with you to understand your business and devise customized solutions for greater ROI and support for your long-term business objectives.
  • Infrastructure Management:
    Driving business performance with a wholistic approach to Infrastructure management to tackle IT challenges and escalating support costs.